⚠️ Our online store is open until 10 p.m. 9. 2025 under construction. Occasionally, there may be brief disturbances. Thank you for your understanding.

GENERAL TERMS AND CONDITIONS OF THE vibrantlongevity.com ONLINE STORE

These General Terms and Conditions apply to purchases in the online store www.vibrantlongevity.com which it manages:

Vibrant Longevity, d.o.o.
Headquarters: Javorje 52B, 6243 Obrov, Hrpelje-Kozina, Coastal-Karst Region
Business unit: Mestni trg 8, 1000 Ljubljana
Registration number: 9356649000
Tax ID: SI16077938
Subject to VAT: YES
Registration: District Court in Koper, No. 2023/11347
Share capital: EUR 7,500.00
Bank account: SI56 6100 0002 8017 148 (at Radnička hranilnica d.d.)
Phone: +386 31 588 792
E-mail: info@vibrantlongevity.com
Website: www.vibrantlongevity.com

These General Terms and Conditions are drawn up in accordance with the following legislation:

  • Consumer Protection Act (ZVPot-1, Official Gazette of the Republic of Slovenia, No. 130/22),

  • Code of Obligations (OZ, Official Gazette of the Republic of Serbia, No. 97/07 – UPB1),

  • Electronic Commerce in the Market Act (ZEPT, Official Gazette of the Republic of Slovenia, No. 96/09 – UPB2),

  • Act on the Prevention of Undeclared Work and Employment (ZZSDT),

  • The Out-of-Court Settlement of Consumer Disputes Act (ZIsRPS),

  • Regulation (EU) 2016/679 on the protection of personal data (GDPR),

  • Regulation (EU) 2018/302 on geo-blocking;

  • other applicable regulations in the field of consumer protection and e-commerce.

Purpose and application of the Terms

These conditions determine:

  • terms of use of the online store,

  • rights and obligations of the user and the provider,

  • purchase, delivery, return and complaint procedures,

  • and the conditions for resolving disputes.

By using the website and confirming the order, the user confirms that he is familiar with these terms and conditions, understands them and fully agrees with them.

The buyer is bound by the terms and conditions in force at the time of placing the order. The provider reserves the right to change the terms and conditions without prior notice. Changes are effective from the date of publication on the website.

Copyright

All content (texts, images, graphics, videos) on the vibrantlongevity.com website is copyrighted in accordance with the Copyright and Related Rights Act (ZASP). Any copying, reproduction, distribution or other use of the content without the prior written consent of the provider is prohibited.

It is allowed to share content exclusively for personal and non-commercial purposes, with the obligatory indication of the source and an active link to the provider’s website.

The manager of this online store uses appropriate technological and software tools to protect the transfer and storage of personal data and payments. The online store is protected by an SSL certificate. Secure Sockets Layer (SSL) is a cryptographic protocol that enables secure communication over the Internet, for example when browsing the web and during e-mail communications, where there is a need to transmit data of a confidential nature (e.g. personal data and credit card numbers).
Terms used in these Terms and Conditions: The buyer, also the consumer, the user. Provider, also seller, company: Vibrant Longevity d.o.o.

Payment methods

In the online store, vibrantlongevity.com provider provides the following payment methods:

1. Pay by credit or debit card (Stripe)

After placing an order, the user is redirected to the secure payment page of Stripe, where he makes a payment with a card. After successful payment and receipt of funds to our account:

  • we send the ordered goods (in the case of physical products),

  • or provide the code for access to digital content (in the case of online programs or courses) within the agreed deadline.

2. Payment via PayPal

The user is redirected to the secure PayPal payment page, where he can pay with a credit card or PayPal account. After receiving the payment on our account, the same procedure as above applies.

3. Cash on delivery

The user pays upon receipt of the shipment to the delivery service. The ordered goods are dispatched on the next working day (if the order is placed by 11.30 a.m. on weekdays), otherwise on the first following working day. For digital content (e.g. courses or events), after we receive payment, we send you an access code or ticket on an agreed date.

4. Payment by pro forma invoice (transfer to the bank account)

The user can choose the option of payment by pro forma invoice to the transaction account of Vibrant Longevity d.o.o. The reference and details for the transfer are sent to the user’s e-mail address after placing the order. After receiving the full payment, we dispatch the goods to the bank account or provide access to digital content.

Accessibility of information

The provider undertakes to provide the user with the following information prior to concluding the contract and at any time of access to the online store, in accordance with the applicable legislation:

a) full identity of the company (name, registered office, registration number, registration authority);
b) contact details for fast and efficient communication (e-mail address, telephone number);
(c) the essential characteristics of the goods or services, including any after-sales services and guarantees;
d) information on the availability of items or services (each product or service on the website must indicate whether it is available and within what delivery time);
e) the conditions of delivery or performance of the service (method, place and estimated delivery time);
(f) prices, which must be clearly displayed, unambiguously and conspicuously, indicating or including taxes and delivery charges;
g) all possible means of payment and delivery;
h) the temporal validity of the offer and prices;
(i) the conditions for rescission, including the time limit, procedure and costs, if any;
j) the procedure for handling complaints, including the contact details of the responsible person or the helpdesk.

Prices

All prices in the vibrantlongevity.com online store are expressed in euros (EUR) and include the corresponding Value Added Tax (VAT) rate, i.e. 22%, 9.5% or 5%, depending on the type of product or service. The prices are valid at the time of placing the order and do not have a predetermined validity.

The provider reserves the right to change prices without prior notice. All changes are valid from the moment of publication on the website and do not affect orders already placed.

The purchase contract between the provider and the user is concluded at the moment when the user confirms the order by clicking on the appropriate button (e.g. “Complete purchase” or “Place order”) at the end of the purchase, and then receives an electronic confirmation of the successful placement of the order. From this point on, all conditions, including the price, become fixed and binding.

Regular prices of products are set by the provider himself or by the supplier. Regular prices published do not include shipping costs, unless otherwise expressly stated in the context of each promotion.

Special (special) offers and promotional prices are valid for the duration of the campaign or until stocks are sold out, unless otherwise specified. During the shopping process, the user can enter a valid promotional code in the cart that lowers the price before completing the order.

The prices apply to the selected payment methods indicated in these General Terms and Conditions and under the conditions as published on the Website at the time of placing the order.

An obvious indication of a price error

The provider reserves the right to reject the order if an obvious error is found in the display of the price or other key information of the product. An obvious defect is considered to be an error that deviates from the normal price of the product to such an extent that the buyer, who has an average level of care, can recognize such a defect (e.g. price of €0.00, 90% discount on a product without promotion, etc.).

In such a case, the user will be notified without undue delay, and the contract is not considered valid.

Order goods

Orders can be placed through the online store at www.vibrantlongevity.com, using the online purchase form.

The user can change or cancel the order:

  • by 11.00 a.m. on the day of placing the order, if the order was placed before 12.00 p.m.,

  • or by 11:00 a.m. on the next business day if the order was placed after 12:00 p.m.

All information on placed orders is stored by the provider in accordance with the applicable legislation. On the basis of a written request, the buyer can obtain an insight into his contract or other related data at the e-mail address: info@vibrantlongevity.com.

Changes to the cart (adding or removing products, correcting quantity, etc.) are possible until the order is confirmed.

Order Process

  1. The buyer selects the desired products and adds them to the shopping cart by clicking on the “Add to cart” button.

  2. In the cart, the customer can check the contents, change the quantities or remove the selected products.

  3. After clicking on the “Checkout” button, the customer enters the required personal data and delivery address.

  4. The order can be placed as a guest or as a registered user.

  5. The buyer chooses a payment method and has the option to enter a promotional code.

  6. Before placing an order, the buyer must confirm that he is familiar with the general terms and conditions.

  7. By clicking on the “Place order” button, the buyer completes the purchase process.

  8. After placing the order, the customer receives a confirmation email with all the information about the order.

The purchase contract is considered concluded when the buyer receives an electronic confirmation of acceptance of the order. The user is responsible for the accuracy of the data entered.

Data storage and access to orders

Data on placed orders are stored in the online store’s information system. Registered users can access their orders after logging in with a username and password. Orders can also be placed by phone or e-mail, but these General Terms and Conditions also apply to them.

Order cancellation

The user can cancel the order within two (2) hours after placing the order, by e-mail or by phone. The cancellation is valid if it is given in good time and contains the following information:

  • order number,

  • name and surname of the buyer.

Orders placed after 12:00 can be cancelled until 11:00 on the next working day.

Supply of goods

Delivery of ordered products is carried out through contractual partners, namely Pošta Slovenije, GLS, DPD or Packet. The delivery method is selected according to the type of order and the delivery address. Delivery is possible both within the Republic of Slovenia and abroad.

Delivery within Slovenia

  • The goods are delivered to the address provided by the buyer when ordering.

  • The customer can choose a different delivery address, e.g. to the workplace or to a third party.

  • In this case, he can choose the option of payment by pro forma invoice.

  • The delivery price is clearly indicated in the online store, either at the product, in the cart or at the checkout.

  • If the delivery is free, this is explicitly indicated in the online shop or in the special offer.

  • Delivery costs and any fees (e.g. cash on delivery) are visible in the order summary and in the confirmation email.

Delivery abroad

  • The online store also allows delivery to other EU countries and selected third countries.

  • International shipping costs are indicated at checkout, in the order summary and in the confirmation email.

  • The user has no additional costs after placing the order, unless otherwise specified (e.g. customs duties in third countries).

Delivery times

  • For products in stock, the usual delivery time is:

    • 1-3 working days for Slovenia,

    • 3-10 business days for overseas.

  • At the latest, the goods are dispatched within 5 working days, unless a longer deadline is indicated for the product.

  • Upon dispatch, the buyer also receives an invoice and a shipping notification.

Orders received on Fridays, Saturdays, Sundays or holidays are processed on the first following working day.

Out-of-stock products

If the product is out of stock, this is marked as “Product not available” or “Sold out”. In this case, the delivery time is from 7 to 60 days, depending on the supplier. The buyer will be specially informed about the estimated deadline by e-mail or phone.

Reservation of amendments

  • The provider reserves the right to change the delivery service or change the delivery price list without prior notice.

  • The buyer agrees to the terms of delivery when confirming the order.

Right of withdrawal

In accordance with the Consumer Protection Act (ZVPot-1), a consumer (a natural person who acquires or uses goods outside his professional or gainful activity) has the right to unequivocally notify the company within 14 days of receipt of the goods that he is withdrawing from the contract, without the need to give a reason.

The buyer can send a message of withdrawal to the e-mail address: info@vibrantlongevity.com.

Costs and returns

  • The only cost charged to the buyer is the direct cost of returning the goods (the cost of postage).

  • The buyer must return the goods no later than 14 days after the withdrawal message.

  • We do not accept ransom shipments.

  • The goods must be undamaged, unused and in their original packaging, unless the damage occurred through no fault of the consumer.

  • The return of the goods is made to the following address:
    Vibrant Longevity d.o.o., Javorje 52B, 6243 Obrov, Slovenia.

  • The Company reserves the right to withhold the refund until the receipt of the returned goods or the submission of proof of shipping.

Refund method

The purchase price will be refunded to the buyer using the same payment method used at the time of purchase, unless the buyer has expressly agreed to a different method of return, at no additional cost.

Exceptions to the right of withdrawal

The right of withdrawal shall not apply in the following cases:

  • in the case of contracts for the supply of sealed goods which are not suitable for return for health or hygiene reasons, if the buyer has opened the seal after delivery;

  • for legal persons (contracts concluded with other business entities).

Additional money-back guarantee

For some products on the vibrantlongevity.com website, we also offer an additional money-back guarantee that exceeds the statutory 14-day period.

  • This additional warranty is clearly marked on the individual product pages and includes conditions, deadlines and instructions.

  • In these cases, the buyer has the right to return the product and the purchase price if he is not satisfied with the product – in accordance with the terms and conditions published on the website.

  • The additional warranty does not interfere with legal rights, but extends them to the benefit of the buyer.

  • The warranty applies exclusively to natural persons and to undamaged goods returned in their original packaging.

Withdrawal form

The buyer is provided with an official withdrawal form, accessible at the following link:
Withdrawal form (pdf)

Conditions, time limits and procedure for enforcing conformity of goods

Seller’s liability for non-conformity of goods

The seller shall be liable for any lack of conformity of the goods that exists at the time of delivery and becomes apparent within two years of delivery of the goods. The goods are in conformity with the contract of sale where:

  1. it corresponds to the description, type, quantity and quality and has the functionality, compatibility, interoperability and other characteristics as agreed in the sales contract;

  2. it is suitable for the specific purpose indicated by the buyer to the seller at the time of concluding the contract and the seller has consented to it;

  3. is supplied with all accessories and instructions, including installation instructions, as agreed in the contract;

  4. is updated in accordance with the terms of the sales contract.

In addition, the goods must:

  • correspond to the normal uses for such goods;

  • comply with technical regulations, standards or, in their absence, industry codes of conduct;

  • be consistent with the description of the sample or model previously shown by the seller to the user;

  • be supplied with extras (packaging, instructions, etc.) that the user can reasonably expect;

  • have characteristics that the buyer can reasonably expect in view of the nature of the goods and public statements made by the seller or manufacturer (e.g. advertising, labelling).

The seller shall not be liable for non-conformity if he proves that:

  • he was unaware of the public statement, and could not reasonably be expected to know;

  • the statement has been duly corrected prior to the conclusion of the contract;

  • The public statement could not influence the buyer’s decision to buy.

Goods with digital elements

If the goods include digital elements, the seller shall ensure that:

  • the customer is informed in a timely manner about the necessary updates, including security updates;

  • the updates are delivered within the appropriate timeframe, depending on the nature of the goods and the contract.

Time periods for updates:

  • one-off supply of digital content: the period that the buyer can reasonably expect;

  • continuous supply for up to two years: updates at least two years after delivery;

  • Continuous supply over two years: the entire duration of the contract.

The seller is not liable for non-compliance if the buyer did not install the update, provided that he was:

  • be clearly informed of the availability and consequences of non-implementation;

  • The reason for not performing the update was not in the flawed installation instructions.

Rights of third parties

Where the use of the goods is restricted due to the infringement of the rights of third parties, in particular intellectual property rights, the buyer is entitled to assert warranty claims due to the lack of conformity of the goods, in accordance with the provisions of this chapter – unless another law provides for the nullity or cancellation of the contract due to the infringement of these rights.

Warranty claims and other rights of the buyer

In the event of non-conformity of the goods, the buyer, having informed the seller in a timely manner, is entitled to the following claims, in accordance with the law:

  1. free reconciliation of goods,

  2. a proportional reduction in the price

  3. withdraws from the contract and reimburses the amount paid.

The buyer may exercise these rights within two years from the date on which he has notified the seller of the lack of conformity.

The buyer has the right to withhold payment of the remaining price (or part thereof) until the seller fulfils its obligations under the lack of conformity. He exercises this right by means of a statement in which he informs the seller of his decision.

Notwithstanding the exercise of the above rights, the buyer also has the right to claim damages, including the costs of materials, labor, transport and transport of goods, incurred as a result of asserting a warranty claim.

Establishing compliance

  1. The buyer may request the seller to remedy the lack of conformity of the goods free of charge within a reasonable period of time, which may not exceed 30 days from the notification of the lack of conformity, without significant inconvenience to the buyer. The nature of the goods and their intended purpose must be taken into account.

  2. If the removal is not possible within this period, it may be extended for a maximum of 15 days, with prior notification to the buyer of the reasons and duration of the extension.

  3. Compliance is considered free of charge if the seller covers all related costs (labor, materials, shipping, transportation).

  4. The buyer can choose between:

    • repair of goods, or

    • replacement with new, flawless goods,

    Unless:

    • the selected action is impossible, or

    • would entail disproportionate costs for the seller compared to the other option.

  5. The seller may reject the warranty claim if repair and replacement are impossible or would result in disproportionate costs.

  6. Where replacement or repair is required, the buyer must make the goods available to the seller and the replaced goods are taken over by the seller at his own expense.

  7. The buyer is not obliged to pay for the normal use of the replaced goods before the exchange is carried out.

Special note for food supplements:

Although food supplements fall under consumer protection, remedies do not apply to products that have already been opened and used, in the case of sealed goods that are not suitable for return for health or hygiene reasons (e.g. food supplements if the seal of the packaging is broken).

Price reduction and withdrawal from the sales contract

The user may request a proportional reduction in the price price or withdraw from the sales contract in any of the following cases:

  • the seller has not repaired or replaced the goods, or has not carried out the repair or replacement in accordance with the law, or has rejected such a claim;

  • the lack of conformity exists, although the seller has already tried to bring the goods into conformity;

  • the nature of the lack of conformity is so serious as to justify an immediate reduction in the price or withdrawal from the contract;

  • The seller declares, or it follows from the circumstances, that he will not restore the conformity of the goods within a reasonable time or without significant inconvenience to the user.

Notwithstanding the above, the user may withdraw from the contract and demand a refund of the amount paid if the lack of conformity occurs within less than 30 days after delivery of the goods.

Where the user requests a reduction in the price, this reduction must be proportionate to the decrease in the value of the goods received by the user compared to the value that the conforming goods would have.

If the lack of conformity relates only to a part of the goods supplied and the conditions for withdrawal are met, the user may also withdraw from the contract in respect of the other goods purchased together with the non-conforming one, provided that it is not reasonable to expect that he will retain only the conforming part.

The user cannot withdraw from the contract if the lack of conformity of the goods is only minor. The burden of proving that there is a slight lack of conformity lies with the seller.

Notification of non-compliance and review procedure

The user may exercise the rights arising from the lack of conformity if he informs the seller thereof within two months from the date on which the lack of conformity was discovered.

The notification must contain a detailed description of the non-compliance. The user can notify:

  • submits in person (the seller issues an acknowledgement of receipt),

  • sent to the store where the goods were purchased,

  • or send it to the representative of the seller with whom the contract was concluded.

The user must allow the seller to inspect the goods. If the seller denies the existence of non-conformity, he must inform the user in writing within eight days of receipt of the claim.

Refund deadline

  • If the user withdraws from the contract, the seller must refund the buyer immediately, and no later than eight days after receiving the returned goods or proof of return, the full amount paid.

  • If the user requests a proportional reduction in the purchase price, the seller must return part of the purchase price within eight days after receiving the relevant request.

General Terms and Conditions of Participation in Prize Competitions

Article 1: Organizer

The organizer of the prize games is: Vibrant Longevity d.o.o., Javorje 52b, 6243 Obrov, registration number 9141871000, tax number SI28807383 (hereinafter: the organizer).

The prize game takes place through the official communication channels of the organizer, such as:

Article 2: Conditions of participation

  1. The prize game is open to all natural persons of legal age who have permanent or temporary residence in the Republic of Slovenia.

  2. Minors may participate only with the written consent of their parents or legal representative.

  3. Participation in the prize game is not conditional on purchase and is free of charge for participants.

  4. Employees of the organizer and their immediate family members are not allowed to participate in the prize game.

  5. Each individual may participate in each prize game only once, unless otherwise specified.

  6. Liking, tagging or sharing posts is not a requirement to participate.

  7. The costs of participation (e.g. internet) are borne by the participant himself.

Article 3: Course of the Prize Contest

Details of each prize game (duration, mode of participation, prizes, etc.) are published on the respective platform. Each prize game has its own tender and instructions.

Article 4: Determination of Winners and Awarding of Prizes
  1. The winners are determined by the organizer by random drawing or based on predetermined criteria (e.g. creativity).

  2. The draw will be held no later than 14 days after the end of the prize game.

  3. The winners will be notified via e-mail or message on the platform where the prize competition took place.

  4. The list of winners will be published on the organizer’s social networks.

  5. The prize is not exchangeable for cash or any other prize, it is not transferable to a third party.

Article 5: Acceptance of the Prize
  1. Within 7 days of receipt of the notification, the winner must provide:

    • name and surname,

    • address of permanent residence,

    • tax number and tax office,

    • contact number.

  2. If the winner fails to provide the data within this period, he/she loses the right to the prize.

  3. The organizer can send the prize by mail or arrange for personal collection.

  4. The organizer is not responsible for damage to the prize during shipping.

  5. In accordance with the Personal Income Tax Act (ZDoh-2), the organizer calculates and pays the advance income tax for prizes over EUR 42.

Article 6: Copyrighted material

If the participation includes the submission of copyrighted material (images, video, comments, etc.), the participant:

  • guarantees that he has all copyrights,

  • transfers the non-exclusive, free of charge, unlimited in time and place right of use to the organizer,

  • It allows publication for advertising and promotional purposes without additional compensation.

Article 7: Protection of personal data

  1. The organizer collects, processes and protects the personal data of participants in accordance with the GDPR and ZVOP-2.

  2. Purpose of data processing: implementation of the prize game, informing the winners, tax reporting.

  3. The Participant may request the correction, deletion or consultation of his/her data at any time at the address: info@vibrantlongevity.com.

  4. The organizer keeps the data only for as long as it is necessary for the implementation of the prize game or the fulfillment of legal obligations.

  5. Personal data is not passed on to third parties, except in the case of a legal obligation (e.g. FURS).

Article 8: Liability and Complaints

  1. The organizer is not responsible for any technical problems in participation or for incorrectly submitted applications.

  2. All complaints and questions should be addressed to info@vibrantlongevity.com. The organizer will respond within 3 working days.

Article 9: Exclusion and Violations

The organizer reserves the right to:

  • exclude the participant who violates the rules,

  • does not award a prize in the event of fraud or abuse,

  • amend the terms of the prize game if this is necessary for technical, legal or organisational reasons.

Article 10: Final provisions

  1. By entering the prize game, the participant confirms that he is familiar with these terms and conditions and agrees with them.

  2. The contest is not sponsored by or affiliated with Meta (Facebook/Instagram) or LinkedIn.

  3. The District Court in Koper has jurisdiction over any disputes.

  4. The Organizer does not recognize any provider of out-of-court settlement of consumer disputes.

DISPUTE RESOLUTION

The company Vibrant Longevity d.o.o. strives for the peaceful and efficient resolution of all potential disputes with consumers.

Internal handling of complaints

Users can forward any complaints, comments or disputes to:

The Company undertakes to respond to the complaint within three (3) business days of receipt and to try to find an amicable solution.

The complaint procedure is confidential.

Jurisdiction

If an amicable solution is not possible, the District Court in Koper is competent to resolve disputes.

Out-of-court settlement of consumer disputes (IRPS)

In accordance with Article 32 of the Out-of-Court Settlement of Consumer Disputes Act (ZIsRPS), Vibrant Longevity d.o.o. does not recognize any out-of-court consumer dispute resolution provider as competent to resolve a consumer dispute that could be initiated by a consumer.

Online Dispute Resolution for Consumer Disputes (SRPS – EU ODR Platform)

The company Vibrant Longevity d.o.o., as a provider of online sales in the Republic of Slovenia, publishes an electronic link to the platform for online resolution of consumer disputes, which is available here:
https://ec.europa.eu/consumers/odr/main/?event=main.complaints.screeningphase

This platform is aimed at EU consumers who want to submit a complaint about online purchases.

SECURITY

The provider uses appropriate technological and organizational measures to protect the transfer and storage of personal data, orders and payments, in accordance with applicable legislation and best security practices.

Despite the use of security measures, the provider is not responsible for damage caused by:

  • unauthorized access to data as a result of the user’s negligence (e.g. loss of password),

  • infections with viruses or other malware while using the website,

  • malfunctions in the operation of the user’s equipment or software,

  • downloading any content from the website vibrantlongevity.com that could cause technical problems.

The user himself is also responsible for the security of his data, in particular by:

  • protecting your username and password,

  • use of appropriate antivirus and antispyware software,

  • keeping the operating system up to date.

The user guarantees the accuracy and credibility of all data provided and bears responsibility for any damage caused by providing inaccurate, incomplete or misleading information.

RIGHT TO PRIVACY

The Organizer handles personal data in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council (General Data Protection Regulation – GDPR) and the Personal Data Protection Act (ZVOP-2).

Personal data collected through the vibrantlongevity.com website is used exclusively for the purposes for which it was obtained, such as:

  • order processing,

  • Invoicing;

  • sending notifications and offers, if consent has been given,

  • Communicating with the user regarding orders, support or services.

The data will not be passed on to third parties, except when this is necessary for the performance of the contract (e.g. delivery service) or if required by law.

The user has the right to:

  • to inspect, rectify, restrict processing, transfer or delete your data,

  • until the withdrawal of consent to the processing of personal data at any time,

  • until a complaint is lodged with the supervisory authority (Information Commissioner of the Republic of Slovenia).

More information can be found in the Privacy Policy published on the vibrantlongevity.com website.

COMMUNICATION

The provider will communicate with the user via means of distance communication (e.g. e-mail, telephone) only if the user does not explicitly object to this.

Advertising emails will include:

  • a clear and unambiguous indication that it is an advertisement,

  • a clearly identified consignor,

  • clearly marked campaigns, promotions or other marketing techniques, together with the conditions of participation,

  • the possibility of easy unsubscribing from further receiving,

  • Respect the user’s wish not to receive any more advertising messages.

USER OPINIONS AND COMMENTS

User opinions, comments and reviews are intended to share experiences within the user community. All contributions are reviewed by the provider before publication.

The provider reserves the right not to publish content that is offensive, untrue, inappropriate or does not provide benefits to other users.

By submitting an opinion or comment, the user:

  • expressly agrees to the publication of content in electronic and other media,

  • grants the provider the right to use part or all of the content for marketing, advertising and other business purposes without a time limit,

  • declares that it has all the necessary material and moral copyrights and thus transfers them to the provider non-exclusively and for an unlimited period of time.

DISCLAIMER OF LIABILITY

Despite the use of protection with a security SSL certificate , there is a possibility of misuse of the website, which the provider has no influence on. The provider is not responsible for any consequences of downloading malware or other risks associated with visiting and using the website.

Users are advised to:

  • take care of the appropriate protection of their devices (antivirus program, security system),

  • act responsibly when using online services.

The provider reserves the right to change:

  • the content of the website and the sales offer,

  • of the General Terms and Conditions, at any time, without prior notice.

The provider strives to keep the data up-to-date and accurate, but in exceptional cases, the product may be sold out despite the display on the page. In such a case, he will inform the user about it and offer him an appropriate solution.

ADDITIONAL CLARIFICATIONS REGARDING THE PURCHASE

By placing an order with the option of cash on delivery, the buyer concludes a valid contract in accordance with the Code of Obligations (OZ). Failure to accept the shipment does not mean withdrawal from the contract.

If the buyer does not take over the ordered goods within the legal deadline (15 days) and the package is returned to the company, this is not equivalent to withdrawal from the contract, but it is a unilateral non-takeover that causes damage to the company.

In such a case, the provider has the right to:

  • issue an invoice to the buyer for the reimbursement of costs in the amount of EUR 10.00, which includes:

    • preparation costs,

    • Packaging

    • shipping and returning the shipment,

  • and, in the event of non-payment of costs, continue the recovery process through an external company.

In the event of fraudulent or malicious orders, the provider reserves the right to store and report the IP address to the competent authorities for further processing.

Ljubljana, 1. 8. 2025

Vibrant Longevity d.o.o.

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